This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our services (“Service”). By using our Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of our Service immediately.
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1. Information We Collect
We collect information to provide and improve our Service, ensure legal compliance, and enhance your experience. The types of information we collect include:
1.1 Information You Provide:
Account Information: Name, email address, phone number, and other contact details provided during registration.
Payment Information: Billing address, payment method, and transaction details.
Target Audience Details: Information about your desired target audience for matchmaking services, including demographics, industry, and other preferences.
Communication: Records of your communications with us, including support inquiries.
1.2 Information Automatically Collected:
Usage Data: Details about your interactions with our Service, such as IP address, browser type, access times, pages viewed, and referring URLs.
Device Information: Information about the device you use to access the Service, including hardware model, operating system, and unique device identifiers.
Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies to analyze user behavior and improve our Service.
1.3 Information from Third Parties:
Integrations: Data obtained from third-party tools you choose to connect with our Service, such as scheduling platforms or CRM systems.
Publicly Available Information: Information obtained from public sources or social media platforms.
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2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery:
To provide, customize, and improve our Service.
To arrange and facilitate video meetings with your target audience.
To process payments and fulfill transactions.
2.2 Communication:
To respond to inquiries and provide customer support.
To send updates, notifications, and promotional communications related to our Service (subject to your preferences).
2.3 Analytics and Improvement:
To analyze usage patterns and improve our Service’s functionality.
To conduct research and development activities.
2.4 Legal and Security:
To comply with applicable laws and regulations.
To prevent fraud, abuse, or unauthorized access.
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3. How We Share Your Information
We may share your information under the following circumstances:
3.1 With Service Providers:
We work with third-party service providers to support our operations, including payment processors, scheduling tools, and data storage providers. These providers are bound by confidentiality agreements and may only use your information to perform services on our behalf.
3.2 With Your Consent:
We may share your information with third parties if you provide explicit consent.
3.3 For Legal Compliance:
We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
3.4 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
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4. Your Data Protection Rights
You have rights regarding your personal data, subject to local laws. These include:
4.1 Access and Portability:
You may request access to the personal data we hold about you and, where applicable, request a copy in a structured, commonly used format.
4.2 Correction:
You may request that we correct inaccurate or incomplete information about you.
4.3 Deletion:
You may request the deletion of your personal data, subject to legal or contractual obligations.
4.4 Restriction:
You may request that we restrict processing your personal data under certain circumstances.
4.5 Objection:
You may object to the processing of your personal data for direct marketing or other purposes.
4.6 Withdrawal of Consent:
Where we rely on your consent to process your data, you can withdraw it at any time.
To exercise these rights, contact us at [support@destina.io]. We may require verification of your identity before processing your request.
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5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
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6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, or contractual obligations.
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7. International Data Transfers
As an international service provider, your data may be transferred to and processed in countries outside your country of residence. Where this occurs, we ensure that appropriate safeguards are in place to protect your data.
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8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance your user experience.
Track usage patterns and analyze performance.
Deliver targeted advertising (where applicable).
You can manage your cookie preferences through your browser settings or by using opt-out tools where available.
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9. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a minor, we will delete it promptly.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant updates through our website or other communication channels. Continued use of the Service after the effective date constitutes acceptance of the updated policy.